Last updated Dec 23, 2025

Please note that all online sales are final once shipped. We do not accept refunds of any kind. A 25% restocking few will be deducted from all canceled and refunded orders. This fee helps any costs associated with restocking inventory and resources lost due to refunds and cancelations. Please be aware that a decision to buy a plant should be taken seriously. Preparing live plants for shipment involves several steps including monitoring the water in the growing mediums, as well as ensuring professional packaging. This fee helps cover all of these costs associated. Your understanding and consideration is appreciated when making these purchasing decisions. By placing any order with us you agree to this policy. If you have any questions or concerns about this policy please reach out!

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.