Last updated Sep 14, 2026

🌿 PLANTASMIC SHOP GUIDELINES 🌿 Welcome to Plantasmic! Please review these guidelines before purchasing. CUSTOMER SERVICE HOURS Monday–Thursday, 8 AM–5 PM Eastern. Messages received outside these hours will be answered during our next customer-service period. Please allow time for us to review your order before sending multiple messages about the same issue. 🎡 MYSTERY SPIN GAME Love surprises? Purchase a Mystery Spin for a chance to add something exciting to your collection! • The wheel determines the plant or prize you receive. • Plants, varieties, sizes, and values vary. Each game’s possibilities will be explained during the live. • Mystery purchases are randomized and final. By purchasing, you agree to accept your spin. • Trades and upgrades are offered only when announced. Some games require a minimum number of purchases to qualify. • When allowed, multiple mystery plants may sometimes be combined toward one upgrade. Plantasmic determines eligible plants, trade values, and any additional amount due. • Upgrade amounts may consider availability, plant value, packing, and additional shipping. • Trades must be finalized before packing. Once confirmed, the new selection is final. • Freebies and giveaway prizes do not count toward trade value unless specifically announced. 🥔 HOT POTATO BONUS GAME When you hear “Hot Potato,” get ready! This is a FREE bonus game offered during select parts of our live sales. The prize may be a plant, shop credit, merchandise, or another giveaway item. • We announce the prize and start a separate hidden timer manually. • Each qualifying purchase passes the Hot Potato to the newest buyer. • Whoever holds the Hot Potato when our timer ends wins the bonus prize! • The timer is separate from PalmStreet’s auction timers. Its length is not announced, so it can end at any moment. • Only completed purchases made while Hot Potato is active qualify. Canceled, declined, or unpaid purchases do not qualify. • If purchases occur close together, the order shown in our live-sale system determines the winner. The host will announce the final winner. • Hot Potato prizes are free bonuses with no cash, exchange, replacement, or trade value unless specifically announced as shop credit. ALL SALES ARE FINAL All bids and purchases are final. Please review the plant and auction details before bidding. Accidental bids, buyer’s remorse, or changing your mind do not qualify for cancellation or refund. SHIPPING Orders generally ship Monday–Wednesday using UPS Ground or UPS 3 Day Select. UPS or USPS may be used depending on location, package size, delivery conditions, and the safest route. For faster delivery, you must purchase an upgrade such as UPS 2nd Day Air or Next Day Air. Request and pay for upgrades before packing begins. Shipping dates may change due to weather, holidays, order volume, plant condition, or carrier recommendations. WEATHER RESPONSIBILITY Buyers are responsible for monitoring local weather and choosing appropriate shipping protection. Heat packs and insulation must be requested and purchased when needed. Faster shipping may be required during extreme temperatures, or we may delay shipment for plant safety. Live arrival is guaranteed only with Overnight Shipping. Temporary stress, yellowing, cosmetic damage, or leaf loss may occur during transit and does not necessarily mean a plant is unhealthy. DELIVERY & UNBOXING • Track your package and bring it indoors promptly. • Record an unboxing video or take clear photos while opening it. • Report concerns immediately with photos of the plant, packaging, box, label, and damage. • Do not repot, cut, propagate, discard, or significantly alter the plant before contacting us. This may prevent us from properly evaluating the issue. CARRIER DELAYS Carrier delays, rerouting, missed scans, and weather interruptions are outside our control. We will assist with eligible claims when possible, but a delay does not automatically qualify an order for a refund or replacement. RESOLUTIONS For a verified Plantasmic packing or order error, the resolution may include a replacement, plant or store credit, partial refund when appropriate, or another agreed solution. The resolution depends on the circumstances, documentation, plant availability, and PalmStreet policies. GIVEAWAYS & FREE ITEMS Giveaways and bonuses may need to ship with a paid order. Free items generally have no cash, refund, replacement, or trade value. By purchasing, you accept the natural risks of shipping live plants and agree to these guidelines. PalmStreet’s policies take precedence if a guideline conflicts with platform policy. Thank you for shopping, playing, and growing with Plantasmic! 💚

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.