Last updated Aug 15, 2026

🌿 Plantasmic Shop Guidelines All Sales Are Final All purchases are final sale. Please review all shop policies before bidding or purchasing. Buyer Responsibility & Weather Awareness Buyers are solely responsible for monitoring their local weather conditions and selecting appropriate shipping options. Weather-related stress, delays, or damage are inherent risks when shipping live plants and are not the seller’s responsibility. Cold Weather Shipping Policy • During cold weather, heat packs and insulation must be requested and purchased. • Orders placed during cold conditions without heat packs and insulation are shipped at buyer risk and are not eligible for refunds or replacements due to cold damage. • Winter shipping costs are higher because 2-Day Air or faster is required for cold climates. • We follow PalmStreet weather guidance and may delay shipment if the system recommends holding for plant safety. Live Arrival Guarantee Live arrival is guaranteed only with Overnight Shipping. All other shipping methods do not include a live arrival guarantee. Shipping Schedule • Orders ship Monday–Wednesday only. • Buyers are strongly encouraged to upgrade to 2-Day Air or Overnight Shipping to minimize transit time and avoid weekend delays. Shipping Delays We are not responsible for carrier delays, rerouting, or extended transit times once packages are in the carrier’s possession. Unboxing Documentation Requirement • Any issues must be reported immediately upon delivery. • A clear unboxing video and/or photos taken at delivery are required for review. • Claims submitted without proper documentation may be denied. Resolutions If an issue is confirmed to be the result of a seller error, we may offer plant credit, store credit, or a replacement when available. Resolution type is determined at the seller’s discretion. Giveaways Due to winter shipping conditions, giveaway items must be shipped with an accompanying purchase. ⸻ Buyer Acknowledgment By purchasing, you agree to all Shop Guidelines and acknowledge buyer responsibility for weather awareness, shipping selection, and acceptance of all associated risks.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.