Last updated May 5, 2026

Nursery Guidelines Customer Service & Policies • Hours of Operation: Monday–Friday, 10 AM–4 PM CST • Response Time: We will do our best to reply as soon as possible within business hours. Refunds & Cancellations: • No refunds on auctioned plants. • A 20% restocking fee applies to all canceled orders or refunds. Shipping & Handling • We ship all Plants FedEx home delivery from our nursery in New Orleans every Monday, Tuesday & Wednesday. • FedEx 2-day upgrades are available in our shop for $10 . Please note there may be an additional charge on bigger plants+ bundles & our FedEx 2-day max box size is 26x8x8 • It takes 3-5 business days to ship orders. • All orders purchased after our shipping cutoff on Tuesday 1pm CST will ship the following week. if you need us to keep a box open please contact us to purchase an open box hold. • Express Shipping quote available by request - Shipped via FedEx Standard Overnight . Weather Considerations: • We check every customers weather, every week & add complimentary thermal insulation and heatpack as needed. • We are not responsible for cold damage. • While we monitor weekly forecasts, we cannot guarantee 100% accuracy. We reserve the right to hold shipments if conditions are unsafe. • California Orders: All shipments to California will include required nursery paperwork. Plant Care & Quality Standards • All plants are inspected for health, pests, and proper acclimation before shipping. • We do our best to ensure plants arrive in excellent condition, but minor cosmetic imperfections may occur during transit. • Plants are grown and maintained under controlled greenhouse conditions optimizing for health and robustness. Packing & Shipping Process • Plants are packed securely with appropriate materials to prevent damage during transit. • Orders are processed in the order they are received unless special arrangements are made. • Heat packs and insulation are added to orders as needed. Customer Responsibilities • It is the customer’s responsibility to research plant care and ensure they can provide the proper environment for their purchase. • Customers should track their shipments and make arrangements to receive their plants promptly. Especially in the winter months !! Right to Refuse Service We reserve the right to refuse service or cancel orders if we determine conditions are unsafe for shipping or if a customer violates our policies. Be nice or leave.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.