Last updated Sep 8, 2026

💕Welcome to MYCPlantyHome!! Please take a moment to read our shop policies before purchasing to help ensure a smooth experience for everyone. 🪴I ship to the Continental U.S.: Includes the contiguous 48 states plus Alaska but excludes Hawaii and island territories. Local pick up welcome in North Reno/Stead area 89506 🪴Please allow up to 2 weeks for processing time. Shipping via USPS priority. Combined shipping is available until your shipping label is created. Upgrade shipping is recommended. 🪴All sales are final. We do not accept returns, refunds, or exchanges. Please ensure that you are confident in your purchase before placing an order, and bid responsibly on all auctions. Order cancellations are subject to a 15% restocking fee and may only be requested prior to the creation of the shipping label. 🪴I take care to pack your order securely, but I cannot control what happens during shipping. I am not liable for stolen/lost packages, delays, packages left outside in extreme temperatures, or damages cause by carrier or other factors beyond my control. 🪴Shipping may cause damage to the plants, including but not limited to broken, yellowing/browning, withered, and dead leaves. This is normal and your plants should recover with proper care. If your plant arrives severely damaged or dead and cannot be revived, contact me within 12 hours with photos/unboxing VDO for a resolution. 🪴Please order heat pack and insulation to protect your plants: <45°F Low - Heat pack <35°F Low - Heat pack+Insulation Please note that we cannot offer solutions for weather-related damage if a heat pack and insulation was not purchased when necessary. 🪴 If your package is delayed and arrives damaged, please contact Palmstreet to initiate a claim. Be sure to provide photos of the shipping box, screenshots of the plant(s) from the original listing, and clear images of the damaged plants. Palmstreet offers a Late Arrival Guarantee for items that are delayed and arrive in damaged condition. 🪴If you are a giveaway winner and don’t have an active order, the base shipping fee is applied. If you have an active order, combined shipping fee will apply to your existing order. Giveaway winner is responsible for purchasing heat pack/insulation if needed. All giveaway prizes must be claimed within 2 weeks of date won or it will be cancelled. 🪴 Some plants are cultivated in sphagnum and mountain moss blend that promote healthy root growth. The appearance of aerial roots is completely normal and indicates a thriving plant. You may also notice algae on the moss surface or inside the cup—this is a natural and harmless result of the high-humidity environment. 🪴 I use beneficial insects as a natural way to prevent and control harmful pests. If you spot tiny bugs on your plants, don’t worry—they’re harmless! They’re hard at work like a little army, protecting your plants by keeping the bad bugs away. 🪴 I am *not* a licensed nursery. No refunds/replacements will be offered for plants that are intercepted and destroyed if you are in a state with strict Dept. of Agriculture regulations on receiving plants from out of state. By purchasing, you agree that you understand and accept these risks. 🪴Variegation Disclaimer: We do not guarantee the continuation or future development of variegation in any plant. 🪴 Care Responsibility: Once your plants arrive, it is your responsibility to research their proper care. We recommend learning about the specific needs of each plant and providing the appropriate conditions for them to thrive. 🪴 We assume no liability for any plants or cuttings that deteriorate, fail to propagate, or perish while in your care, including but not limited to circumstances arising from changes to the growing medium or growing conditions. 🪴 Right to refuse service: we reserve the right to refuse sales and service to anyone at our discretion. 🪴 By making a purchase, you acknowledge and agree to these terms. While our policy is firm, we remain committed to providing a positive experience for our customers. We are happy to assist with any concerns within our guidelines and to offer care tips to help you succeed with your new plants. Thank you for supporting our small business. ❤️Be kind. Have fun. And happy planting!! ❤️

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.