Last updated Jan 18, 2026

Rare Plant Obsession 🖤 Terms & Conditions | 01•18•2026 🩷under new management Rare Plant Obsession is a family-owned small business. These terms exist to protect both our customers and our business. Kindness and communication go a long way 🌸 If you experience an issue, please reach out to us directly first so we can help. We aim to respond to all messages within 24 hours 🩷 🌸 If Palmstreet (PS) Support contacts us first, we will resolve the issue directly through PS Support. 🪴 LIVE PLANT SALES & GENERAL POLICY • All live plant sales are final. We do not offer refunds, replacements, or exchanges under any circumstances. • Plants sold during live sales are shown clearly on camera, including any cosmetic imperfections, size variations, or damage. Please review carefully before purchasing. • By purchasing live plants, you acknowledge the inherent risks involved with shipping living items. • Plants purchased during live sales and plants purchased through the marketplace/shop may not be bundled together. Orders may be pulled and shipped separately, as we are unable to bundle every purchase due to timing, inventory flow, and processing limitations. 📦 ORDER PROCESSING & SHIPPING • Orders ship within 5 business days, excluding weekends and holidays. • We ship Monday through Sunday, depending on order volume and weather conditions. • All orders ship via UPS Ground or USPS Priority Mail by default. If you would like a faster or different shipping speed, you must request a shipping quote and pay the shipping difference within 48 hours of purchase. • All hold requests must be approved in advance. Unauthorized hold requests may result in order cancellation. • Orders containing 10 or more plants may ship in multiple boxes for plant safety. • XL or oversized plants may ship separately and/or soilless due to size, weight, and courier limitations. • Customers are responsible for providing a correct and complete shipping address. We are not responsible for packages sent to incorrect or incomplete addresses. • We reserve the right to delay or cancel orders due to inventory discrepancies, address issues, courier limitations, or extreme weather. 🪴 LIVE ARRIVAL GUARANTEE (NEXT DAY AIR ONLY) • Our Live Arrival Guarantee applies ONLY to orders shipped via Next Day Air. • Standard shipping does not qualify for live arrival coverage. • If a Next Day Air plant arrives in poor condition, you must email us within 6 hours of delivery with: • Clear photos of the plant(s) • Photos of the packaging and shipping box • Claims submitted outside this timeframe will not be considered. • Approved claims may result in store credit only, at our discretion. No refunds. ☁️ WEATHER, PEST & COURIER DISCLAIMER • We are not responsible for weather-related damage, including heat or cold stress during transit. • Purchasing a heat pack or cold pack adds protection to your order but does not guarantee protection from heat or cold damage. • Heat packs and cold packs must be purchased within 48 hours of plant purchase. Protection purchased after a plant has been packed and/or after a shipping label has been printed will be voided. • We ship healthy plants, but we will not be held responsible for weather-related damage once plants are in transit. • We may hold shipments during extreme weather to protect your plants and will notify you if this occurs. • Once a package leaves our care, it is no longer in our custody. We are not liable for courier delays, damage, or lost packages. • Any shipping issues must be filed through Palmstreet Support. • While we source from trusted nurseries and maintain clean growing conditions, plants are living items and conditions may change after shipment. 🎁 FREEBIES & PROMOTIONS • Birthday Club Freebie: One per customer per calendar year. Must be added to a new order at checkout. • RPO Newbie Freebie: First-time customers only, while supplies last. Must be added during checkout. • Freebies cannot be applied retroactively and hold no cash value. • Freebies are offered as a courtesy and are not eligible for replacement. • Freebies may be canceled if the customer does not reach out to confirm their shipping date with the shop. 🚫 CHARGEBACKS & DISPUTES • Filing a chargeback without first contacting us or Palmstreet Support violates these terms. • Customers who initiate chargebacks may be blocked from future purchases. I’m just one plant-loving human doing the best I can. Every order is packed with care, intention, and heart. XO 💕 Melissa

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.