Last updated Sep 7, 2026

Shop Policies & Buyer Guidelines 1. Shipping • All orders are shipped within 2–3 business days unless otherwise noted. • Tracking information will be provided once your package is on its way. • Please make sure your shipping address is correct before checking out — I’m unable to make changes once the order has been processed. • I am not responsible for carrier delays or lost packages once an item has been scanned by the postal service. 2. Returns & Exchanges • Due to the nature of online reselling, all sales are final. • Please review photos and descriptions carefully before purchasing. • If there’s an issue with your order (e.g., item not as described or arrives damaged), contact me within 48 hours of delivery so I can assist in resolving it. 3. Product Details • I do my best to describe and photograph each item accurately. • Colors may appear slightly different depending on screen settings. • Many items are limited or one-of-a-kind, especially collectibles or Loungefly bags — once they’re gone, they’re gone! 4. Community Standards • Kindness is always appreciated — please treat all sellers and buyers with respect. • Questions are welcome before purchasing; I want you to love what you receive! 5. Live Sale Orders • Combined shipping may apply for items won during the same live sale. 6. Game Play Please ensure you understand any all all rules associated with any games played on stream. Bid responsibly as requests for refunds or cancellations will not be accepted. Game Play Rules 🎲 • Games are for fun and community engagement during live shows! • To participate, you must be a verified buyer • Game results are final; spins, rolls, or random selections cannot be replayed or altered. • Please keep the chat positive and encouraging — we’re here to have fun together! • By participating, you agree to play fairly and respect the spirit of the game.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.