Last updated Jun 22, 2026

SHIPPING We ship every Monday! You’ll get tracking info as soon as your plant is on the way. RETURNS Because we’re working with living plants, we don’t accepts returns for buyer’s remorse, personal preference, or cosmetic variation (wear & tear in transit is normal for living things!). That said — we’ve got you covered if something goes wrong (per Palmstreet Policy): substantial leaf loss (over 60%), damaged beyond recovery, or dead on arrival. We’ll make it right with a replacement or refund, reach out within 24 hours of delivery with photos/video. If your plant is just struggling, not DOA, but also not thriving, message us anytime! We’re always happy to help troubleshoot and walk you through recovery care. We want to see the plants grow, not just sell it to you 🌱 ORDER CANCELLATIONS: Need to cancel? Cancellation requests are accepted for a full refund any time prior to your order shipping. QUESTIONS: Reach out to us directly — we’re a small, family-run shop and we genuinely want every plant to find a happy home.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.