Last updated Aug 25, 2026

💚💙 SHIPPING + SHOP POLICIES 💙💚 ❤️‍🔥no shipping to Hawaii, Alaska, or Cali! Welcome in! I’m so thankful you’re choosing to support me. Please take a minute to read this so everything can go smoothly and expectations are met. I am a mother to six so I am a natural nurturer and I care so much about each of these plant babies! I run this by myself without help so please be kind and I will show kindness back. PLEASE PROTECT YOURSELF and RECORD UNBOXING! Always do this even with your most trusted sellers so that you’re protected in an event where a plant is in bad condition or an item is missing. 🪲🪲I require proof for claims🪲🪲 That means video proof and pictures. I stand by my quality and I will always make things right if I fall short but please protect yourself and document the unboxing! 📦 Shipping Days Orders ship Monday–Wednesday to avoid weekend delays and keep your plants from sitting in a box too long. Orders placed later in the week may ship the following Monday. 🌡️ Weather Awareness I keep an eye on temps across all routes. If weather is extreme (hot or cold), I may delay shipping to protect your plant. I promise, it’s worth the wait. 🔥❄️ Heat/Cold Protection During extreme temps, heat packs or insulation are strongly recommended. If protection is declined, you’re accepting the risk of weather-related damage. 🌱 Plant Condition These are live plants so you may see minor cosmetic imperfections (small tears, blemishes, etc.), but all plants are healthy and inspected before shipping. 📸 Live Arrival Guarantee (LAG) purchase next day shipping and weather protections to insure your plant. LAG only applies if you have weather protections and next day shipping. If there’s an issue, please message me within 2 hours of delivery with: * Clear photos/video of the plant * Photos/video of the packaging I’m happy to help, but without photos and timely contact, I can’t honor claims. Packages left outside or delayed by the carrier are not covered. 📬 Shipping Info Please double-check your address before ordering. I’m not responsible for any lost packages! ⏳ Carrier Delays Once shipped, your package is with the carrier. Delays can happen and are out of my hands. 🚫 Returns & Exchanges Due to the nature of live plants, all sales are final. 🌿 Buyer Responsibility Make sure you’re comfortable with the care your plant needs. I’m always happy to offer guidance but ongoing care is up to you. 💙💚💛I pack with care and ship with intention! 💙💚💛

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.