Last updated Sep 25, 2026

Terms Of Services Since 8pawstarantulas believe in the passion and true love for these animals, it is very important to us that the customer is satisfied. Our goal is in fact to spread the interest for this hobby and that's why we are available to meet your requests within the limits of our possibilities, feel free to email us. Online Order If the temperature in our or the customer's area is below 45F or over 90F we require the package to be held at a FedEx Center for the safety of the animals. We ship In the whole U.S. continent, in Alaska from May to Sep if weather permits it. We do not ship outside the United States. The minimum online order is $ 50.00, this includes the cost of products only (promo/coupons excluded), not the cost of shipping. We only ship with FedEX Priority Overnight which allows the costumer to receive its package almost everywhere in the US the morning after the shipping (Usually Wednesday or Thursday morning). The shipping cost is $ 50.00 ($ 35.00 for Ohio). Any changes or cancellation can be notified at info@8pawstarantulas.com. Notifications can be accepted by 12:00 AM EST the day before shipping. We cannot cancel or change an order on the day of the shipping. Refunds requested without due cause will be issued excluding bank charges. The packages are sent out for delivery on Tuesday or Wednesday to guarantee next day delivery, unless the weather changes or a different day is requested. Orders placed Wednesday through Monday in most cases will be assigned to the next week. Please make sure to be available to receive your order. If you are picking it up at a FedEx center, it is very important to have a valid ID with you. You might receive an email and/or a text message the day before shipping, please make sure to confirm by the end of the day that you will be able to receive the package. By agreeing to these terms at checkout, you are indicating that you are 18 years of age or older. Freebies You can select as many freebies as you like until you reach the amount of you order excluding shipping. For example, if you wish to order $300 of spiders you can select 3 "free every $100" freebies or only one "free every $300" freebie. Live Arrival Guarantee We apply the live arrival guarantee on all animals shipped on a Next Day Delivery. This is void if no one is present to receive the package (even if the carrier is later or earlier than the time given to you.) or if the package is delayed due to any reason caused by the customer. Any delays in transit caused by the couriers will not affect the live arrival guarantee. If the destination is a FedEx center, ensure you can pick up your package within 2 hours of delivery. In the unlikely event of any DOAs (Dead On arrival) the customer must notify us within 2 hours of delivery to claim a refund. After this period all claims are null and void. We will either replace it in your next order if still available or issue a refund for the value of your spider less shipping cost.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.