Last updated Apr 16, 2026

--Live Arrival is Guaranteed for all animal orders when guidelines are followed closely. --Live animal packages must be held at an approved FedEx Ship Center (NOT a Print & Ship Center, and not a FedEx On-Site, Walgreens, etc) when your local high temperatures are above 85F or low temperatures are below 50F. Home delivery may be available in temps between 50 and 85 at our discretion. --In the case of a DOA for auction animals, you may choose a refund for the price of the animal, or you may choose a replacement to be shipped with your next order from us. We do not refund shipping cost unless your package arrives 2+ days late, as that is the only circumstance in which we get our shipping cost refunded. --We do not shipping any live animal orders unless LOW temperatures in transit and at the destination are above 32F. --We do not ever waive LAG as it can be detrimental to the animals. --We do not ship any live animals until we have arranged a ship date with the purchase via DM. --Shipping for dry goods orders will be inckuded with some dry goods or billed after the live events based on box size and weight. --All sales final, including accidental bids. No substitutions or refunds.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.