Last updated Aug 3, 2026

All Sales Final Because plants are perishable, all sales are final. Shipping We pack carefully, but can’t be responsible for carrier delays, weather, or lost/stolen packages. Please double-check your address before ordering. Plant Stress Minor stress like yellowing or dropped leaves may happen during transit. This is normal and not covered for refunds. Faster shipping helps reduce stress. Colors & Variations Colors may look different in person due to lighting and natural variation. Refunds won’t be issued for color differences. Damaged Items Refunds or replacements for damaged items require a clear unboxing video showing the package being opened.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.