Last updated Sep 6, 2026

STORE POLICY: All sales are final! Currently we are accepting, Cash, Cashapp, Zelle, PayPal, and Apple Pay. Shipping: Live arrival guarantee, shipping is done on Monday - Wednesdays weather permitted, Hub to Hub shipping only. Local pickup is available as well, If an animal is shipped we are not responsible for carrier delays. The animal must be picked up within 2 hours of reaching the hub, or the live arrival guarantee is void. If there is a DOA we must be notified within an hour of receiving the animal with a video of the deceased animal to be able to process a refund or offer an exchange. In the event of an exchange the buyer is responsible for shipping. Payment plans: Payment plans are accepted on a case by case basis, typically a minimum of a 25% non refundable deposit is required with a the remaining balance paid in 30-45 days. If the payment plan cannot be completed for any reason the funds paid and the animal is forfeit. Genetics: Healthand Sex are guaranteed. Non recessive genes are not 100% guaranteed, but all of our reptiles have been bred or purchased by reputable sellers and breeders. However due to the increased complexity of ball python combos we cannot 100% guarantee the Co-dom genetics and will make our best assessment. Auctions: Payments must be arranged within 24 hours of making a purchase. We are offering payment plans on our auction animals unless stated otherwise. If you wish to utilize a payment plan there will be a 50% non refundable deposit required to start the payment plan and it must be completed in 30-45 days. (Unless otherwise agreed upon between seller and buyer) If in the event of the payment plan not being completed, or payment schedule not being kept, the funds previously paid and the animal will be forfeited. If your payment during an auction fails to go thru, we will give you a grace period within the livestream to fix your payment method, otherwise the animal will be re-auctioned or sold. Thanks for shopping with Sora Exotics!! <3

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.