Last updated May 7, 2026

🛍️ PALMSTREET SHOP GUIDELINES Thanks for joining us on Palmstreet! Whether you’re a first-time buyer or returning customer, here’s how this process differs from ordering on our website. 📦 ORDER PROCESS (Quick Summary) After you purchase, we’ll reach out for your shipping info if you don’t have a website account. If you are a returning customer and/or have an outstanding order then we add your auction winnings to your order on Shopify. Want to speed things up? Just send your cell number and email—that’s all we need to begin processing your order! We’ll transfer your order to our website (Shopify), and you’ll get a confirmation email—check spam if needed. Fill out the shipping survey to select your preferred day. Once confirmed, your animal will ship to your nearest FedEx hub—unless delayed for weather or safety. 🚚 SHIPPING INFO 50 dollar order minimum to ship any order. We have this becuase we already cover materials on every box and do not wish to charge for materials and labor - we eat this on an order 50 and above. We ship Tuesdays & Wednesdays via FedEx Overnight to FedEx hubs only (no home deliveries—for animal safety). Home delivery requires 10 dollars more in materials and another 10 dollars in shipping charges - leading to a $20 extra fee. Sending order info asap will ensure we get your animals out promptly so watch your dm and emails! Shipping is calculated by location by zone. This may vary from the website. We don’t profit from shipping—you pay what we pay. $50 minimum order required to qualify for shipping. Smaller orders can held until you add more. 🔄 WHY WE TRANSFER TO SHOPIFY We transfer orders to: Add you to our shipping queue Send tracking info and shipping updates We can’t start this process until we have your contact info—send it ASAP after you buy! 📬 BEST WAY TO CONTACT US 📧 Email: support@exoticsunlimitedusa.com Or use the form at exoticsunlimitedusa.com Palmstreet DMs can get buried—email is fastest! ➕ ADD TO YOUR ORDER Waiting for your order to ship? Add more inverts from our website—no extra shipping charge if sent with your Palmstreet order! ⚠️ OTHER THINGS TO KNOW We only ship when safe—these are live animals. Don’t make pickup plans until we confirm your shipping day. All live auction sales are final—no swaps, edits, or trades. 👥 MULTIPLE ACCOUNTS / COMBINING ORDERS To keep things fair: Every user must pay shipping. Giveaways ship only with a qualifying purchase and require paid shipping. Combining with a friend? One account gets store credit instead of free shipping. This helps prevent abuse and keeps giveaways fair for all. ✅ LIVE ARRIVAL GUARANTEE (LAG) We guarantee your animal’s safe arrival. Pick up within 2 hours of FedEx opening (typically 9am) and report any issues immediately. We are pretty reasonable in our LAG policy but note that refunds may not be an option if issues are reported after the 2 hr. window. For home delivery this window is 30 minutes after delivery. We only offer store credit for home delivery. All cancelled orders have a 25% restocking fee!

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.