Last updated Sep 28, 2026

Our organization operates under a clear set of guidelines: 1. We expect all members to show respect towards both the host and the community. 2. Please note that we maintain a strict policy of no cancellations or refunds. However, should an item you receive not align with its description, we are committed to rectifying the situation. 3. By choosing to purchase from and support us, you transition from a general chat participant to an integral member of our community, akin to family.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.