Last updated Sep 25, 2026

BY COMPLETING YOUR PURCHASE, YOU ACKNOWLEDGE AND AGREE TO THE FOLLOWING POLICIES. ❗ ALL SALES ARE FINAL ALL plant sales are considered final. Please purchase responsibly and ask any questions you may have before completing your order my message box is always open. Orders cannot be canceled once shipping label has been generated. Any approved cancellation may be subject to a cancellation/restocking fee of 20%. 📦 SHIPPING & CARRIER DELAYS Every plant is carefully inspected and packaged before leaving our care. Once a package has been accepted by the shipping carrier, transit times and handling are outside of our control. Dropping Plants Co. is not responsible for carrier delays, lost packages, incorrect delivery attempts, or damage caused by carrier mishandling. Please contact the carrier regarding delivery-related issues. We strongly recommend choosing expedited shipping 2 Day or Next Day which can be purchased in the shop for sensitive, rare, or high-value plants, otherwise any refund/ resolution will be void. 🌱 SHIPPING STRESS Plants are LIVING and may experience normal shipping stress. This can include yellowing leaves, leaf loss, drooping, cosmetic damage, edema, or temporary decline after transit. Certain plants especially Alocasias or plants like begonias and other sensitive tropicals may shed leaves while adjusting to shipping and a new environment. Shipping stress does not automatically indicate root or rhizome rot. Please allow your plant TIME to acclimate before repotting or making major changes to its environment, keep this in mind when purchasing plants. 📸 ARRIVAL ISSUES & CLAIMS If you believe there is a significant issue with your plant upon arrival, please contact us within 6 hours of confirmed delivery with clear photos and/or an unboxing video showing: • The unopened package • The plant immediately after unpacking • Any areas of concern • The condition of the pot, substrate, roots, or packaging when applicable Please do not repot, cut roots, or remove the plant from its substrate! Once a plant has been altered after delivery, we are unable to accurately determine its original arrival condition, which will void any resolution or refund. 💚 RESOLUTIONS / REFUNDS/ RETURN We can only guarantee any refund, replacement, store credit, or other resolution if plant is purchased with 2 Day or Next Day shipping, we are also to determine refund/ resolution on a case-by-case basis after reviewing the plant’s condition and provided documentation. A 20% restock fee will be applied. If a return is approved, the plant must be returned WITH THE SAME CARE AS IT WAS SHIPPED TO YOU. Customer MUST ACKNOWLEDGE that they are to pay for a return shipping label back to the return address. Original shipping charges are non-refundable. Refund of exact plant price will be processed only after the returned plant has been received and inspected. 🪴 EXACT PLANT POLICY Unless otherwise stated, you will receive the exact plant shown during the live sale, listing, photos, or video. Because plants continue to grow and change, minor differences in leaf position, coloration, or appearance may naturally occur between purchase and shipment. 🚚 SHIPPING SCHEDULE Orders are shipped out Mondays or Tuesdays. Shipping dates may be adjusted due to weather, holidays, plant condition, or other circumstances when delaying shipment is in the plant’s best interest. 🌡️ WEATHER PROTECTION Please check your local weather before purchasing. Heat packs/ Cold packs and/or insulation are strongly recommended during cold weather or hot weather when available. Customers are responsible for selecting appropriate weather protection and shipping speed for their destination which these items can be purchased in the shop. 🏡 PLANT CARE AFTER DELIVERY Every home has different lighting, humidity, temperature, watering habits, and growing conditions. Once your plant has been delivered in satisfactory condition, Dropping Plants Co. cannot guarantee how it will perform after entering a new environment. Please acclimate your plant gradually and avoid immediately repotting, fertilizing, or making unnecessary changes unless needed. 🦋 A LITTLE NOTE FROM DROPPING PLANTS CO. We truly appreciate every order and take pride in carefully selecting, caring for, and packing your plants 🌿💚 We want you to have a great experience, so please reach out if you have questions before purchasing or immediately after receiving your order. By purchasing from Dropping Plants Co., you acknowledge that you have read and agreed to these shop guidelines 🌱

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.