Last updated Sep 7, 2026

Welcome to Lolita’s Oasis Shop Guidelines Last updated September 4, 2026 CANCELLATIONS & PAYMENT FIFTY PERCENT (50%) CANCELLATION FEE ON ANY CANCELED ORDERS INCLUDING GIVEAWAYS!! Cancellations after a Live, auction, or purge must be requested within 24 hours. Failure to complete payment or follow shop guidelines may result in being blocked from future sales. PLEASE BID RESPONSIBLY. REFUNDS WE DO NOT OFFER REFUNDS — STORE CREDIT ONLY!! Please be sure you are okay with this prior to your purchase. SHIPPING Base shipping is UPS 3-day, Monday–Wednesday (to help avoid weekend delays). BUYERS ARE RESPONSIBLE FOR CHECKING THEIR LOCAL WEATHER AND COMMUNICATING IF A HOLD IS PREFERRED DUE TO UNSAFE SHIPPING TEMPS. WE DO NOT CHECK YOUR LOCAL TEMPS PRIOR TO SHIPPING. A shipping upgrade is REQUIRED in order to submit an “arrive alive” claim. If you receive melted plants and your temps were above 82°F at any point in the shipping process and you did not upgrade to overnight, you will not be eligible for credit or replacement. Shipping overages over $4 will be refunded when labels are printed AFTER you have been upgraded to the fastest shipping speed possible. If your actual label costs less than the flat rate paid, the difference will be refunded. CLAIMS & LIVE ARRIVAL AN UNBOXING VIDEO IS REQUIRED FOR ANY CLAIM — WE CANNOT ACCEPT PHOTOS ALONE. Video must be submitted to the seller the same day of delivery. Videos submitted after delivery day will not be considered. Once a plant has arrived, a buyer has FOUR HOURS from the time of the delivery stamp to report an issue. The report MUST be accompanied by an uninterrupted unboxing video. ONCE A PLANT HAS BEEN IN THE BUYER’S POSSESSION FOR 4 HOURS, WE ARE NO LONGER RESPONSIBLE FOR THE STATE OR WELLBEING OF THE PLANT. A buyer is expected to bring their order out of the elements within 30 minutes of delivery. Shipments that sit outside longer than 1 hour after delivery will not be considered for resolution. A MELTED / WILTED / BROWNED LEAF WILL NOT QUALIFY AS A DEAD PLANT AND WILL NOT BE CONSIDERED FOR CREDIT OR REPLACEMENT. Leaves will likely undergo stress in the process of shipment. This includes cosmetic damage, broken tips, dropped leaves, brown spots, and even melting. We cannot provide credits or replacements for damage caused by the process of shipment, especially on cuttings. Roots should be inspected upon arrival so the buyer is aware of the state of the plant as a whole. If a plant dies in your possession after being deemed healthy upon arrival, no credit will be provided. As a buyer, you are responsible for understanding the full scope of care for the plant(s) you purchase. We cannot be held responsible for your choices in planter, substrate, light, humidity, or airflow. GROWTH & VARIEGATION We cannot guarantee growth from a node, corm, or cutting. Growth may take months (6+ months is common for a node to push a new leaf). Variegation on corms and plants is not guaranteed on future growth. RETURNS (CREDIT ONLY) You may return a plant with healthy roots and a healthy node for STORE CREDIT ONLY. The plant MUST be postmarked within 72 hours of being delivered (time stamp by carrier). Returns postmarked after the 72-hour mark will not be accepted. Returned plants must be sent via the same speed of shipping they were received, at the buyer’s expense, including insulation and a new heat pack if weather requires. Pictures of the plant PRIOR to packing MUST be sent to Pink Goddess Princess Plants so we can confirm it is in the same condition. Packing instructions will be sent after pre-packing pictures are approved. Credit will ONLY be provided AFTER the plant is received and determined to be in the same healthy state that it was originally sent. IMPORTANT DISCLAIMERS We are not responsible for carrier delays, extreme temperatures, shipment damage once the package is in the carrier’s possession, or the buyer’s lack of knowledge on plant care. All upgrades to help ensure safe arrival are available in the shop. We are very reasonable and want to provide you with a positive experience. Please reach out if you have any questions or concerns BEFORE leaving a review.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.