Last updated Sep 22, 2026

*Terms & Conditions* • All sales are final, including accidental bids. • Orders that must be canceled are subject to a 55% restocking fee, and the customer may be blocked from future live sales. • Mystery boxes, Plinko, gumball, and giveaway wins are final and cannot be exchanged or refunded. • Listed animal sizes are approximate. Refunds will not be issued for size discrepancies. *Shipping Communication Requirements* • Orders will not ship until shipping details are confirmed. • If a buyer does not respond or communicate relevant shipping information (including preferred ship date or FedEx hub), the order will be held until confirmation is received. • Website and Palmstreet orders can be combined if the website order number is provided when messaging shipping information. *Combined Shipping Communication Policy* • If you would like orders shipped together, both parties must reach out to confirm that they agree to combine shipping. We will not combine orders without confirmation from everyone involved. • You must also clearly confirm: The name that will be on the shipping label Who will be receiving/picking up the package These must be the same person. • If this information is not confirmed or does not match, orders will be shipped separately. • All standard communication requirements and timelines still apply to combined shipments. *Shipping Rates* Live animal shipping • $50 flat rate to a FedEx hub • Additional $30 for home delivery • Total home delivery cost: $80 Dry goods • Flat rate shipping: $14–$16 • If dry goods are overcharged for shipping, overages will be refunded If an order is double charged or overcharged for shipping, the difference will be refunded. *Shipping Schedule* • Orders generally ship Monday–Wednesday. • Overnight shipping does not guarantee next-day delivery. • Even with overnight shipping, carrier delays may occur. • Buyers should plan for delivery day flexibility in case a package requires an extra night in transit. • Weather and temperature conditions may impact shipping schedules. *Live Arrival Guarantee (LAG) & DOA Policy* • Giveaway wins and freebies are not covered under LAG. • Live Arrival Guarantee applies only to orders shipped to FedEx hubs. • Home delivery voids the LAG. *FedEx Hub Requirements* • Packages must be picked up the same day they are marked ready for pickup. • Any issues must be reported within 2 hours of pickup. • Pickup does not need to occur within 2 hours of the package being ready, only on the same day. *DOA Reporting* • Clear photos and/or video must be provided showing the deceased animal, including a verification pin through the abdomen. • Additional documentation may be requested. • In the event of a DOA, buyer pays shipping for a replacement. *Carrier Delays* • Carrier delays are fully covered under the Live Arrival Guarantee for hub shipments. • We do not recommend contacting FedEx, as this often does not resolve delays and may cause further issues. • In most cases, it is best to allow the shipment to continue its route.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.