Last updated Aug 10, 2026

Rule #1: Enjoy yourself. These auctions are meant to be fun and competitive. 📦Shipping • We ship Monday-Wednesday to help avoid weekendtransit delays. • Boxes close Sunday night. • Every order is carefully packed with insulation. • If you want to ship via 2-Day Air please contact us so we can calculate the cost. 🛫🌱Plant Condition & Arrivals🌱🛬 • Every plant is sold as shown during the live, • We do our best to point out any imperfections before a plant is sold. Please ask questions before claiming if you'd like a closer look. • Plants are living things. Minor cosmetic blemishes, shipping stress, or the loss of an older leaf during transit are normal and are not considered arrival damage. • Please bring your package inside and unpack your plants as soon as possible after delivery. Plants left in mailboxes, on porches, or exposed to extreme temperatures may die. 💬Contact • Have a question or concern? Send us a message on Palmstreet and we'll get back to you as soon as we can. we do work outside of Jacks_DuckingPlants so please be patient if we don't get back to you immediately. 🚫Cancellation & Refund Policy • All bids are final. Please bid responsibly. No cancellations. order modifications. or refunds will be accepted for auction or buy now purchases. This policy helps maintain the integrity of our auctions and ensures a fair experience for all participants. When a bid is placed, other buyers may stop bidding or miss the opportunity to purchase that item, so all sales are considered final. ✔️Item Quality & Delivery Concerns To validate any concerns with your order, please follow these steps: • Provide clear photos of any issues within 12 hours of delivery • For tissue cultures, photos must be taken before deflasking • Alternatively, record an unboxing video within 12 hours to support any claims • This ensures transparency. ↩️Return to Sender (RTS) Policy • If a package is returned to us due to an incorrect or incomplete address, refused delivery, failure to pick up the package, or any other delivery issue not caused by Jack's_DuckingPlants, the customer will be responsible for any reshipping costs. • damage to the package, or any other delivery issue that is not caused by Jack's_DuckingPlants, the customer will be responsible for any reshipping costs. • If a package is returned to us and the plants are still in acceptable condition upon arrival, we may offer reshipment at the customer's expense. However, due to the nature of live plants and tissue cultures, the condition of returned items cannot be guaranteed, • Because plants are living, perishable items, we cannot guarantee the condition of plants that are returned to sender. As a result. orders returned to sender are not eligible for refunds, replacements, credits, or Live Arrival Guarantee coverage. Once a package leaves our facility, the customer assumes responsibility for ensuring it can be successfully delivered to the address provided.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.