Last updated Oct 7, 2025

💵By purchasing from our nursery, you agree to all of our shop policies and conditions. 🚚Fulfillment of orders normally occurs within 1 week of orders. Holiday's/federal off days can effect this time-frame. If your order doesn't ship the week of, rest assured it will go out the following week. 🍃Please note by purchasing during extreme temperature seasons, you acknowledge and assume all responsibilities of the risks involved with shipping exotic plants in the cold/heat: weather delays, cold/heat damage to leaves/roots, browning/yellowing/loss of leaves, etc. ⚠️ Live Arrival Guarantee-DOA claims must be submitted with an unboxing video WITHIN 6 HOURS of delivery receipt. If you have shipping delays/damages, please do not blame our company as it is out of our hands once we drop the packages off. Delay damages/loss due to shipping couriers cannot be covered by our company, but we are happy to assist with insurance claims. Please reach out to us for information on filing a claim if necessary. 🙅🏼‍♀️We do not offer refunds, returns, or replacments unless stated otherwise. 🚫NO CANCELLATION-Please shop responsibly. Restocking fee of 25% will occur for any cancelled items to be unpacked, re-listed, and re-sold. Palmstreet implements a multi-step buying process to avoid accidental purchases.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.