Last updated Jul 1, 2026

Shipping ✈️ •We DO NOT ship to CA. •UPS 2nd day air standard shipping •Orders ship Monday through Wednesday to help avoid weekend delays. Refund policy •Orders can be canceled before shipment on a case-by-case basis •Orders already prepared, packed, or processed may be subject to restocking and payment processing fees. Plant expectations 🌱 •All plants are tent grown in 80% RH (if transitioning to ambient conditions please be familiar with the process to do so) •Plants pictured in Pon and Tree fern fiber will be shipped bare root in sphagnum moss. Please anticipate potting upon arrival. •We cycle the use of beneficial bugs for pest control so you might see some stragglers. •Best practice is to always isolate incoming plants and treat them preventively before adding them to your collection. •Shipping stress may occur! It is completely normal for plants to show signs of stress upon arrival Ie. Cosmetic blemishes, yellowing of old leaves, Minor leaf damage, Temporary acclimation stress etc. I do not guarantee anything once it’s in the hands of the shipping provider. Although in the rare case your plant does not arrive alive I will work with you.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.