Last updated Aug 24, 2026

🌿 WELCOME TO THE GROW HOUSE Plants are living things, so each one is unique! Please review photos and descriptions carefully before purchasing. 📦 SHIPPING Plants are packed with care to help them arrive safely. Once a package is in the carrier’s hands, shipping delays and handling are outside of my control. 🌡️ WEATHER Please keep your local weather in mind when ordering. Extreme heat or cold can affect live plants during transit. If weather looks questionable, message me and we’ll figure out the best shipping plan. 🌱 WHAT TO EXPECT Some minor cosmetic damage, an older leaf yellowing, or a little shipping stress can happen during transit and doesn’t necessarily mean the plant is unhealthy. 📸 ISSUES WITH YOUR ORDER If your plant arrives with a significant problem, please take clear photos of the plant and packaging as soon as you open it and contact me through Palmstreet. I’ll always do my best to help make things right. 💚 RETURNS & REFUNDS Because plants are live products, returns generally aren’t accepted unless otherwise required by Palmstreet’s policies. Any refunds, returns, or other resolutions will follow Palmstreet’s guidelines. Thank you for supporting The Grow House — and please reach out if you have questions about your plant! 🌿

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.