Last updated Aug 19, 2026

🍃orders are shipped Monday-Wednesday 🌱default shipping is 3 day 🌿shipping upgrades/holds are available in the shop ☘️insulation and heat packs are recommended if temperatures are under 40°, please check your weather for the week ahead 🧤beneficial bugs are released regularly 🌴seller is not responsible for shipping delays, courier damages and/or lost packages 💚please send an unboxing video within 4 hours of delivery for any plants received in unfavorable conditions 🪴feel free to message with any questions/concerns (allow 1-2 day’s response time for messages) 💚all sales are final, please bid responsibly- cancellations requested after a live ends will result in a 20% restocking fee 🫶🏽

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.