Last updated Aug 18, 2026

🌿 Shop Guidelines & Policy ✈️ Shipping & Dispatch Origin: Shipped directly from Indonesia via Emirates Cargo. Shipping Schedule: We have 2 dispatch schedules every month. US Domestic Delivery: Orders are shipped locally via UPS Ground / Standard UPS. ⚡ Need it faster? Upgrade options for UPS Next Day or UPS 2-Day Air are available in our shop listings. 📝 Order Policy All sales are final. Once placed, orders cannot be cancelled or refunded. 🛡️ 100% Plant Guarantee We offer a 100% Plant Guarantee if your plant arrives damaged during transit (valid for 1 replacement max). Requirements: You must provide a clear unboxing video and photos showing the condition upon arrival to claim your replacement. ⭐ Feedback Once your plant arrives safely, please leave us a review! Your feedback helps us grow and serve you better. Happy planting! 🌱

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.