Last updated Aug 24, 2026

✨ CUSTOM MADE LIVE All items are made-to-order during live shows and customized specifically for you at the time of purchase. Because of this: • All sales are FINAL • No returns • No exchanges • No cancellations after live purchase Please ask questions before purchasing if you need clarification on scent, vessel, or details. 📦 SHIPPING + DAMAGE POLICY We package items carefully to prevent damage. If your order arrives damaged: You must message within 24 hours of delivery and provide: • Photo of the outside of the shipping box • Photo of the item inside the box • Clear photo of the damage Claims submitted after 24 hours or without photo proof may be denied. 🚚 SHIPPING INFORMATION • Orders are poured live and shipped after the show • Processing times are typically within a week of purchase to give candles the proper time to cure undisturbed • Buyers are responsible for correct shipping information • We are not responsible for delays due to incorrect addresses ❓ Questions Before You Buy? We encourage you to ask questions in chat before purchasing if you need clarification on a scent, size, vessel, or shipping timeline — that way you can order with total confidence. ⚠️ IMPORTANT NOTES • While we do our best to create uniformity, handmade items may have slight variations • Custom scent blends are created based on your selections and cannot be returned or changed • By purchasing, you agree to these shop guidelines

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.