Last updated Aug 19, 2026

🔴📦 Hot Weather Policy During hot weather, we strongly recommend adding an ice pack to help protect your plant during transit. ⚠️ Please note that we cannot guarantee plant survival in extreme temperatures unless Next Day Air shipping is selected. **Shipping Notice** Due to the recent increase in UPS 2nd Day Air shipping rates, our shipping fees have been adjusted. Please note that shipping costs are often determined by the destination location and carrier surchargesl, not just the size or weight of the package. Please review the shipping cost before placing your order. UPS shipping costs may exceed the standard fee paid by the customer (For ex: CO, CA, WA, TX, AR). If this occurs, additional shipping charges may apply. Thank you for your understanding and support. ⚠️⚠️⚠️Shipping to California: We do ship to California; however, please note that all packages may be subject to inspection by the California Department of Food and Agriculture (CDFA), Plant Health and Pest Prevention Services. We are not responsible for any delays, inspections, or holds that may result from these procedures. If you are purchasing from California, please keep this in mind before placing your order. Thank you for your understanding and support. 📦 Shipping • UPS 2-Day Air • Shipping Day: Mon/Tue/Wed Upgrade option Shipping - NEXT DAY AIR 🔥 Cold Weather Policy (Heatpack/Insulation) 🧊 Hot Weather Policy (ice pack) We strongly recommend purchasing a heatpack or ice pack and/or insulation during cold/hot weather.⚠️ If a buyer chooses not to purchase the required heat/cold protection, the Live Arrival Guarantee will be voided. Unboxing video required to support any claims within 4 hours of receiving the plants. 🔴 Cancellation & Refund Policy All bids are final. Please bid responsibly. Once a shipping label is created, no cancellations or refunds will be accepted under any circumstances. 📌 Additional Notes We are not responsible for carrier delays, lost packages, or any other shipping issues once the order has been handed over to the courier.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.