Last updated Sep 7, 2026

REEF FACTORY US - PAM STREET LIVE SALE POLICY - Sales ALL SALES ARE FINAL. No cancellations, refund, exchanges. All bids are legally bidding and responsibly. - SHIPPING POLICY Shipping fee is $60 to 48 states. We ship using UPS Next Day Air from Tuesday through Wednesday for next day arrival. The max size box we offer is 11" x 9" x 11". If your corals do not fit in this size box, we will charge an additional shipping fee per additional box. We are NOT responsible for weather delays, mechanical delays or missed delivery. You must contact UPS directly to resolve any of these issues. Shipping is non-refundable , buyer pay for replacement shipping fee, replacement at no cost with your next order. - PICK UP POLICY Select Local Pickup before purchase. If you selected the wrong shipping option, please contact us before picking up your order; the shipping cost will be refunded to your original payment method. You must pick up your items within 72 hours. We are not responsible for items held beyond this period or for any missing items. - DOA POLICY Contact us within 2 hours of the delivery time. First delivery attempt must be accepted, otherwise we will NOT be able to process your DOA request. Submit Clear photos of the dead corals in the original bags, shipping label, item number. shipping non-refundable. - GIVEAWAYS No exchanges, not guaranteed and DOA covered. Promo credit purchases not eligible for replacement. THANK YOU FOR SUPPORT

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.