Last updated Sep 22, 2026

SHOP POLICIES 🌡️ WEATHER & SHIPPING Summer heat is no joke, and winter cold can be just as dangerous. Shipping upgrades, heat packs, and cold packs are available in the shop. 🔥 PLEASE READ CAREFULLY: 🔥 Weather-related or plant quality-related refunds/replacements are ONLY available when BOTH: • Expedited shipping AND • Heat/cold pack upgrades are purchased. If you choose standard shipping without weather protection upgrades, you are accepting the risks associated with live plant shipping. 📦 COMBINED SHIPPING We combine shipping ALL WEEK. Orders placed Monday through Sunday will ship the following MONDAY unless otherwise stated. 🚫 CANCELLATIONS / RETURNS All sales are final. Bid responsibly as we don’t offer refunds, exchanges, or replacements. However, we understand life happens. Cancelled orders are subject to a MANDATORY 35% RESTOCKING FEE. 📍 ADDRESS CHANGES PLEASE verify your shipping address before purchasing. We are not responsible for packages shipped to incorrectly entered addresses and cannot offer address changes after checkout. 📬 TRACKING & DELIVERY Once a package is accepted by the carrier, delivery timing and tracking updates are outside of our control. For tracking delays, delivery issues, or routing questions, please contact your local carrier directly with your tracking number. 🌱 LIVE PLANT / TC DISCLAIMER Live plants and tissue cultures are living items and may experience normal shipping stress including: • Yellowing • Leaf loss • Broken leaves/petioles • Agar discoloration • cosmetic damage • Acclimation stress You are purchasing the ROOT SYSTEM / CORM / GROWTH POINT — not perfect leaves. Please fully unwrap and inspect your plant before messaging about concerns. Many plants simply need water, light, humidity, and time to acclimate after shipping. By purchasing, you acknowledge you have read and agreed to these shop policies.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.