Last updated Sep 2, 2026

DARK FLORA DESIGN HAUS Palmstreet Shop Guidelines Welcome to Dark Flora Design Haus (DFDH). By purchasing, bidding, or claiming a plant from us through Palmstreet, you agree to the following policies. 1. SHIPPING Orders generally ship Monday–Wednesday to help avoid weekend delays. Shipping may be postponed due to holidays, severe weather, extreme temperatures, carrier issues, or other conditions that could affect plant health. Buyers are responsible for providing a complete and accurate shipping address. 2. ALL SALES FINAL Because plants are living and perishable, all sales are final. We do not accept standard returns or exchanges. Significant arrival issues will be reviewed under our Live Arrival Guarantee and applicable Palmstreet policies. Minor cosmetic flaws, natural blemishes, older leaf damage, or imperfections clearly shown before purchase are not grounds for a refund. 3. CANCELLATIONS & LIVE SALES Please bid and purchase carefully. Winning bids, live-sale claims, and confirmed purchases are final. Approved cancellations may be subject to a 30% restocking fee where permitted by Palmstreet. Orders cannot be canceled once packed or once a shipping label has been created. 4. PACKAGING & TRANSIT Every plant is inspected and carefully packaged before shipment. Carrier delays, rough handling, weather exposure, theft, lost packages, or other transit issues may occur outside DFDH’s control. Please contact us immediately if there is a delivery problem. 5. WEATHER PROTECTION Plants are sensitive to temperature extremes. If temperatures at the destination or along the route are below approximately 50°F, heat packs and/or insulation may be recommended. During extreme heat, expedited shipping or additional protection may also be advised. If recommended protection or shipping upgrades are declined, coverage for temperature-related damage may be limited where permitted by Palmstreet. DFDH may delay shipping when conditions are unsafe for live plants. 6. LIVE ARRIVAL GUARANTEE To qualify for a Live Arrival claim, buyers must: * Provide a correct shipping address. * Select any required/recommended shipping or weather protection. * Retrieve the package promptly after delivery. * Contact DFDH within 1 hour of the carrier’s posted delivery time. * Provide clear photos and a continuous unboxing video. 7. UNBOXING VIDEO REQUIRED A video is required for claims involving arrival damage, dead-on-arrival plants, missing contents, or damage discovered when opening the package. The video must begin BEFORE the box is opened, while the package is fully sealed, and continue without cuts or edits. The video should show: * The sealed box and exterior condition * Shipping label when possible * The box being opened * Internal packaging * The plant being removed * The plant, roots when applicable, and claimed damage This helps verify the condition of the plant at delivery and confirms damage did not occur after opening. DFDH is not responsible for providing a refund, replacement, or shop credit for an arrival-damage claim without the required sealed-box unboxing video, except where Palmstreet policy requires otherwise. Do not trim, repot, propagate, clean, treat, or otherwise alter the plant before documenting and reporting an issue. 8. NORMAL SHIPPING STRESS Live plants may experience temporary stress during transit, including drooping, wilting, yellowing, minor leaf loss, bent leaves, cosmetic damage, substrate displacement, or minor root disturbance. These conditions do not automatically mean the plant is unhealthy or nonviable. Please allow time for acclimation. 9. VARIEGATION & FUTURE GROWTH Nature makes the rules. DFDH cannot guarantee future variegation, coloration, patterning, leaf size, leaf shape, fenestration, growth rate, mutation stability, continued variegation, or reversion. The plant shown during a live sale or listing represents the specimen at the time of sale. Future growth may vary. 10. CARE AFTER DELIVERY Once a plant arrives viable and the Live Arrival period has passed, DFDH cannot guarantee its continued health. Lighting, humidity, watering, substrate, temperature, fertilizer, repotting, pests, and acclimation can all affect plant health. 11. PESTS & QUARANTINE Plants are inspected before shipping; however, we recommend quarantining and inspecting every new plant before introducing it to an established collection. 12. SHIPPING HOLDS DFDH generally does not offer indefinite shipping holds. Orders ship according to our schedule unless delayed for weather, plant safety, or another approved circumstance. 13. CONTACT For questions or order concerns, message Dark Flora Design Haus through Palmstreet. For arrival issues, include your order details, photos, and required unboxing video. Thank you for choosing Dark Flora Design Haus and allowing us to grow your collection a little darker. 🖤🌿

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.