Last updated May 30, 2026

Reptile Shipping ($50-80) will be invoiced after any live or make sure to purchase it in the Purge listing. Plants and Dry Goods are $17 +$2.99 per item. 🌿🐍 Live Arrival Guarantee & Shop Policies At Rainbow Ridge Reptiles, we take great pride in the health and quality of the plants and animals we ship. Please read our policies carefully before placing your order. We cannot guarantee future variegation on plants sold. plants are labeled by how we either propagated, grown or bought. ✅ Live Arrival Guarantee (LAG) We offer a Live Arrival Guarantee on all orders shipped via overnight services. This means we will replace or credit any animal or plant that arrives dead if the following conditions are met: Video proof must be provided within 1 hour of delivery confirmation. The video must clearly show the shipping label, box opening, and the condition of the plant or animal. Guarantee only applies to overnight shipping; shipping upgrades are available by messaging us or in our shop. 💡 We highly recommend selecting overnight shipping during checkout to qualify for our LAG. ⚠️ Refund & Replacement Policy If the above LAG conditions are met, a replacement or store credit will be offered (subject to availability). Customers are responsible for any return shipping fees unless otherwise agreed upon. ❌ Order Cancellations All sales are final. We do not accept cancellations once an order has been placed or a restocking fee will apply. Please swipe/bid responsibly. 📦 Shipping Policy Orders are shipped Monday–Wednesday USPS to avoid weekend delays. May ship FedEx or UPS on weekends as it still moves through their systems. We monitor weather conditions closely to ensure safe transit. We will not ship any reptiles over 85 degrees from our location, shipping hubs, or your location. Shipping upgrades are available for faster delivery and to qualify for our Live Arrival Guarantee. We will use any overages in shipping costs to upgrade shipping if possible. 📩 Have a Problem? Contact Us! We’re here to help! Please contact us immediately if you have any concerns about your order. 📷 For LAG claims: Be sure to attach video proof (within 1 hour of delivery) as described above.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.