Last updated Sep 7, 2026

MESSAGES Inbox is checked daily. Please allow up to 24hrs response on non-shipping claim messages. SHIPPING Orders ship Monday through Friday with UPS. Shipping is a flat fee of $15 with an additional fee of $2 for each added item. Seller will close box after a live sale unless buyer requests box stays open within 24 hours of live sale to add additional items. Shipping upgrades are available in the shop. Seller can also provide quotes for next day shipping upgrades based on order size upon request. We pack each box with tender love and care, but for large items, WE MAY REACH OUT AND REQUIRE ADDITIONAL SHIPPING FEES FOR VERY LARGE, BULK ORDERS OR VERY HEAVY PACKAGES. PLANTS There are NO CANCELLATIONS FOR items won at AUCTIONS or LIVES. I work very hard to provide these special and often rare plants so, we kindly ask that all customers bid or purchase responsibly and with care. My plants are either propagated by me or purchased from a certified nursery or plant professional. For plants that I personally propagate, I will disclose if it is a fresh cutting, lightly rooted, or fully rooted propagation. Buyer bares risk and responsibility for plants that may be damaged in shipping. No guarantees that plants will survive once they are in your home…but I am happy to provide any advice needed, because some plants are finicky and if they were successful for me, I can certainly provide some tips!

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.