Last updated Apr 10, 2026

📅 I usually ship Mon–Wed from Houston, TX 🚫 All sales are final. No returns or refunds. I pack each plant with care, but once it leaves my hands, I’m not responsible for shipping delays or damages. 📦I am not responsible for shipping delays, weather-related damage, lost or damaged packages caused by the carrier. 👉That said, if anything unexpected happens, please reach out and I’m willing to help! (Unboxing video required for any claims within 4 hours of delivery) 💚 🌿 Please note: some minor cosmetic damage during shipping (such as leaf yellowing, blemishes, or leaf drop) can happen and is considered normal due to transit stress. 🌱 Plants may need a little time to adjust to a new environment — a bit of stress is normal, but with proper care they usually bounce back 💚

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.