Last updated May 10, 2025

Shop guidelines Shipping Method All 'gecko' orders will be shipped FedEx Overnight ($49) with heat pack, cryopack/cool pack, and insulated box as needed. All FedEx orders are shipped from HUB to HUB. Remember, FedEx 'PRINT' locations cannot take animal shipments. You need to message us in Palm Street with this information. Your full name Hub address for pickup Email address Phone number Shipping Dates FedEx Overnight orders are shipped Monday, Tuesday, and Wednesday only to allow the best timing to get healthy animals to you as quickly as possible. Hardgoods will ship USPS. Isopods will ship USPS PRIORITY. Temperatures We do not ship 'animal' orders if either 'ours or your' temperatures are below 37 F or over 90 F. Holding shipments is totally at our discretion based on experience of shipping thousands of packages. It is always our #1 focus to get your animals to you as quickly and safely as possible! Tracking #s are sent via direct messages in Palm Street after we ship (if you do not get a message - let us know through Palm Street messages. PLEASE NOTE- TURN ON your FedEx notifications so you know when the box arrives at hub. Do NOT depend on the FedEx Hub (OR Supreme Gecko) to call you. Sales Countries Supreme Gecko only ships animals to the USA (excluding Hawaii and Alaska). Customer Agreement By bidding or ordering through Palm Street you agree to our Shipping & Delivery Terms. Guarantee - We guarantee our animals to arrive healthy and properly identified. We guarantee that all animals are sexed properly unless otherwise noted. Upon receipt of your shipment, the contents should be examined immediately. In the unlikely event of a shipping problem resulting in damage or mortality, see Reporting Issues below. If you are not 100% satisfied, please contact us within 24 hours. We are committed to providing you with the animals and service that you deserve. No question is too simple for us to answer. We want your business experience with us to be positive and successful, and long term! Reporting Issues Issues with deliveries of live animals from Supreme Gecko is very, very rare. Any issues with live animal orders must be reported to me within the hour of delivery/pickup with photos of all containers and contents included. Do not destroy or dispose of any deceased animals without my approval. Packages must be picked up within the same business day of delivery to the hub. Customer cancellations (without valid reason) will incur a total service fee of $25. Refunds We cannot offer refund (or exchanges) on food items if your gecko (or isopods) do not eat the food. The foods we offer are the BEST in the business (IMHO and experience) and have proven track records over years of use. Please see our full Terms page at www.supremegecko.com/gallery - 2

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.