Last updated Jun 13, 2026

📦 Shipping Schedule & Policy Shipping Days: We ship Mondays and Tuesdays only to prevent delicate plants from sitting in carrier warehouses over the weekend. Handling Time: Orders are securely packed and dropped off within 5 to 7 days of purchase to ensure proper preparation. 🌡️ Weather & Hold Requests Buyer Responsibility: Please check your local weather before purchasing. Weather Holds: If your local temperatures are below 50°F or above 85°F, message us immediately to request a weather hold. Max Hold Time: We will happily hold your plants for up to 2 weeks until a safe shipping window opens up. 🌡️ Weather & Shipping Safety Update:We are currently shipping using high-density insulation filler and structural box layering only. We do not offer active heat packs or gel ice packs at this time. Because we use passive insulation, we strictly enforce a Safety Weather Hold if temperatures along the shipping route fall below 50°F or rise above 85°F. Your plants will be held safely in our care until a perfect weather window opens up! 🛑 Live Arrival Guarantee (LAG) & Claims The Guarantee: Live Arrival is guaranteed only if local weather is mild (50°F–85°F) or if an Express/Overnight shipping upgrade is purchased. Cosmetic Damage: We pack with extreme care, but minor leaf bruising, shedding, or minor soil disruption may happen during transit How to Claim: In the rare event of a dead plant, Palmstreet policy requires you to contact us with an unboxing video or clear photos within 24 hours of delivery. ⚠️ Post-Arrival Care & Acclimation Policy Immediate Care Only: Our Live Arrival Guarantee covers the state of the plant at the exact time of delivery. Acclimation Period: Do not repot, fertilize, or place your new plant in direct, intense sunlight or heavy grow lights for at least 10 to 14 days after arrival. Let it adjust to your home's humidity and temperature first. Voided Guarantees: We are not responsible for the decline or death of any plant due to improper post-delivery care, extreme home environments, or immediate repotting shock Reach Out First: If your plant looks stressed upon arrival, message us before altering the plant so we can guide you through the safest acclimation steps.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.