Last updated Aug 2, 2026

Freight Out Days: WINTER SHIPMENTS WILL GO OUT MONDAYS until it gets warmer. Totally Rooted LLC Return Policy We strive to send you healthy, happy plants! While plants can experience minor stress during transit, we want to ensure you're satisfied with your purchase. Please inspect your order immediately upon arrival. If there's an issue, contact us at Totallyrootedllc@gmail.com or on Palmstreet within 24 hours of delivery with your order number and clear photos/videos of the plant(s) and packaging. All Auction sales are F I N A L! That being said, we highly recommend Heatpacks & Insulation if you are experiencing low temperatures, we are not responsible if you forget to add these items to your package. We are not responsible for shipping delays! If you are experiencing delays, you can submit a claim through the carrier you worked with. If a plant(s) shows up DOA (Dead on Arrival), provided with the proper documentation we can offer a partial or depending on severity, a full refund to help remedy the situation. With refunds the shipping fee is not included.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.