Last updated Jul 29, 2026

✨ Shop Guidelines & Shipping Policy ✨ To ensure the best experience for you and your new plants, please review my shop's policies before purchasing: Shipping Schedule: All orders ship on Mondays to ensure your plants don't sit in a warehouse over the weekend. Carrier Requests: If you prefer one carrier over another, please message me immediately after the purge so I can adjust your label. Weather Protection: Your plants’ safety is my priority! Seasonal insulation and heat packs are currently complimentary. I check your local forecast before packing. Sales Policy: Due to the nature of live plants, all sales are final. No returns or exchanges. Shipping Liability: While I pack with extreme care, I am not responsible for carrier delays, lost packages, or transit mishandling. Arrival & Unboxing: Please take an unboxing video within 2 hours of delivery. In the rare event of severe transit damage (beyond minor cosmetic stress or leaf yellowing), this video is required for any assistance. Note: Shipping from sunny Vero Beach, FL. Can’t wait to see these beauties in their new homes! Happy Growing! 🪴✨

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.