Last updated Jun 27, 2025

All Sales Are Final: Due to the perishable nature of plants, all sales are final. We want to ensure you receive plants in the best possible condition. DOA Policy: We offer a live arrival guarantee for plants purchased with Next Day shipping. To qualify for this policy, the plants must arrive in the expected timeframe. We are not liable for carrier delays. If you receive a plant that is dead on arrival (DOA) and have purchased next-day shipping, please notify us within 4 hours of receiving your package. We require detailed photos or videos of the plant and the original packing slip for verification. If approved, we'll offer you a refund or a replacement at our discretion. Shipping: While we take great care to pack your plants securely, we are not responsible for any delays caused by the carrier, weather-related damages, or misdelivered, stolen or lost packages. Please ensure your delivery address is accurate and any shipping add ons are made before completing your purchase. All changes and add ons must be completed by the Saturday before the Monday ship day. Plant Stress: Please note, some minor shipping stress (such as yellowing or lost leaves) may occur during transit. This is a normal reaction for plants being shipped in a dark box and does not necessarily warrant a refund or replacement. We strongly encourage upgrading to a faster shipping speed to mitigate this issue. Modifications: Any repotting, cutting, or other modifications made to the plant voids our responsibility for refunds or replacements. We encourage you to enjoy your plants in their original state to maintain their health. Thank you for understanding our policies and for supporting our plant shop! Happy planting! 🌿

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.