Last updated Aug 11, 2026

📦 Order Processing - Orders are processed and shipped every Monday through Wednesday. - Orders placed Thursday–Sunday will be processed the following Monday. 🚚 Shipping Policy - Shop as much as you like! We combine shipping for all items until your label has been generated - Tracking numbers are provided within 24 hours after shipment. - Theleafery is not responsible for courier delays, but we will gladly assist with claim support if needed. ❄️ Cold Weather Notice - If the temperature in your area is below 50°F, we strongly recommend adding insulation, heat packs, and choosing 1–2 day express shipping. - Theleafery cannot be held responsible for cold damage if proper shipping protection is not purchased. 📹 Claim & Return Policy - Claims for damaged plants require a clear unboxing video as proof. - Claims must be submitted within 24 hours of package delivery. 🔒 All Sales Are Final All sales are final. No cancellations or returns will be accepted once an order has been placed, except under the specific claim conditions above. 🌱 Fresh Imports - Some plants may label as fresh imports. These may require extra care and prior plant care experience. - By purchasing fresh import plants, the buyer acknowledges and accepts the higher risks involved with acclimation and potential adjustment issues. 📑 Policy Updates Theleafery reserves the right to update these guidelines at any time to improve service and customer experience.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.