Last updated Aug 23, 2026

All Sales Final: Due to the hygienic nature of cosmetics, skincare, and beauty items, all sales are final. 100% Authentic: Every item sold in this shop is 100% authentic and original. All product codes, batch codes, and manufacturer labels are fully intact. Safe Packaging Guarantee: Every order is securely wrapped prevent transit damage. We record the packaging process to guarantee your items leave our studio in perfect condition. Once your package is scanned and dropped off at the shipping carrier, responsibility for transit safely shifts to them. We are not liable for delayed, lost, stolen, or damaged packages. In the rare event that an issue occurs during transit, please contact the shipping carrier directly with your tracking number to file a claim. 24-Hour Reporting Window: If there is an issue with your package upon arrival (such as damage or a missing item) that you would like my help with, you must contact me privately within 24 hours of the tracking delivery timestamp. Required Proof: Please include clear photos of the outer shipping box, the inner packaging materials, and the condition of the items. Because film our packaging process, this allows us to compare records and quickly help you find a solution or assist you with a carrier insurance claim.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.