Last updated Aug 19, 2026

Shipping/refund policy: All sales are final, I package with the uptmost care and photos will be sent to buyers prior to shipping. I am not responsible for lost/stolen/damaged packages once it leaves my hands. For any refunds, unboxing video must be sent within 2 hrs of delivery time to provide documentation and proof that damage/loss is caused by seller error. I guarantee live arrival of all plants shipped via Next Day & 2nd day service ONLY, but please keep in mind shipping is stressful and browning, dropping of leaves, and root loss can occur. By purchasing you agreed to these terms ✅️

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.