Last updated Jan 12, 2026

💚Care Instructions & Shop Policies 💚 Dear valued customer 🤗 We’re so grateful for your purchase! Please review the care tips and shop terms below to ensure your new plant(s) adjust well and you’re aware of our policies. 📦 Care Instructions Upon Arrival 🪴 Warmth & Humidity: Place in a warm, humid environment with bright, indirect light. Tropical plants thrive in heat and moisture. 🪴 Let It Settle: Keep the plant in its original substrate or perlite for the first 2–3 weeks. Please do not repot right away — allow time to adjust after shipping. 🪴 Shipping Shock: Minor cosmetic damage (like leaf browning or tears) can happen in transit. This doesn’t affect plant health and is usually temporary. 🪴 Color Variations: Leaf colors may appear different under various lighting conditions. 🪴 Unrooted Cuttings: Place in a sealed container with 100% humidity, warmth, and bright light until roots develop. 📷 Reporting an Issue? If there’s a concern, please contact us within 8–12 hours of delivery. You must include an unboxing video for any claims. Without these, we cannot offer resolution due to platform policy. 💚 Policies & 🚚 Shipping Info 💚 First item ships for $12-45 (varies by State, location) Each additional item: $3 Combined shipping offered weekly, Monday-Sunday. Oversized plants may incur extra fees; we’ll notify you if needed. UPS 3 Day Shipping is our standard. ⏱ Shipping Timeframe Orders ship within 5–7 business days Need it faster? Msg us for potential 48-hour rush shipping ❄️ Cold Weather Advisory If temps are below 45°F, we highly recommend: • Adding heat packs and insulation • Selecting 2-Day Air or Express shipping We are not liable for cold damage without these precautions. ⛔ All Sales Are Final No cancellations, returns, or exchanges. Please purchase thoughtfully — this policy is firm. Questions? Send us a message! We’re happy to help and want your plants to thrive 🌱 With care, Tropical Plant Shop 🌴

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.