Last updated May 18, 2026

Hedgefund ships exclusively with UPS. Heat packs, insulation, and shipping upgrades are available for purchase to help protect plants during transit. Live arrival guarantee only applies if the package is delivered within the carrier’s expected timeframe and arrives significantly damaged or dead. Buyers must submit a clear, unedited unboxing video within 24 hours of delivery for any claims related to damage or missing items. Packages marked as "delivered" by the carrier but stolen from the delivery location are not covered. Orders qualify as late if they arrive beyond UPS's expected timeframe: * Next Day Air: Late if delivered on the 2nd business day or later. * 2nd Day Air: Late if delivered on the 3rd business day or later. * 3 Day Select: Late if delivered on the 4th business day or later. If a package is lost in transit (never marked as delivered), claims must be filed no sooner than 7 days after the last tracking update. For packages that arrive late AND significantly damaged or dead: * Buyers may be eligible for a refund or replacement, subject to claim approval. * Replacements will be issued at the seller’s discretion, based on available stock. If a replacement is not available, a partial refund may be offered. Cancellations & Refunds * Orders canceled before a shipping label is created will incur a 30% cancellation fee. * Orders canceled after a shipping label has been created will incur a 50% cancellation fee. * Refunds will not be issued for cosmetic damages such as browning, yellowing, or shipping stress, as these are normal during transit. * Cuttings, nodes, and fresh imports are sold as-is and at your own risk—there is no guarantee of success. * Rehab plants are alive at the time of sale but may experience drastic changes at any time after shipping. * Once a plant has been shipped it is considered final sale and no longer eligible for cancellation or refund. Seller Protection & Claim Handling * Palmstreet’s seller reimbursement policy only covers 50% of the order value, so buyers filing claims must acknowledge that full refunds or replacements are not guaranteed. * Approved claims will be resolved at the seller’s discretion, either through partial refunds or replacements when stock allows. * Any disputes will be handled through Palmstreet Support, following their claim verification process. These terms may be updated, modified, or discontinued at any time. By purchasing, you acknowledge and agree to these terms. Thank you for growing with Hedgefund!

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.