Last updated Aug 23, 2026

This shop strictly limits plant survival guarantees to Next Day Air shipping. ## Shipping Breakdown * Standard Method: UPS 2-Day Air. * Shipping Days: Tuesday and Wednesday only. * Upgrade Option: NEXT DAY AIR (required for a survival guarantee). ## Critical California Warning * Inspections: Packages face California Department of Food and Agriculture (CDFA) checks. * Delays: The shop covers no delays, holds, or inspection issues. ## Weather Policies * Cold Weather: Purchase a heatpack and insulation. * Hot Weather: Purchase an ice pack. * Recommendation: Buy weather protection during extreme temperatures. ## Extra Costs * Surcharges: Heavy, large, or distant packages may require extra fees. If you are planning an order, let me know: * What destination state are you shipping to? * What are your current local weather conditions? I can help you determine the safest shipping options for your plants. An unboxing video must be submitted within 3 hours of delivery to file a valid plant claim. ## Claims Requirements * Video Proof: Continuous unboxing video required for all claims. * Time Limit: File within 3 hours of receiving plants. * Void Triggers: Failure to buy required seasonal weather protection voids the guarantee. ## Cancellation & Refund Rules * Bidding: All bids are final upon placement. * No refunds ## Liability Limits * Carrier Issues: The shop is not liable for carrier delays. * Lost Items: No coverage provided for lost packages. * Weather Damage: No responsibility for extreme temperature damage without purchased protection. If you need to prepare for a delivery or potential claim, let me know: * Has your package already shipped or arrived? * Are you looking for a checklist on how to film a valid unboxing video? I can help ensure you meet all the criteria to protect your purchase. An unboxing video must be submitted within 3 hours of delivery to file a valid plant claim. ## Claims Requirements * Video Proof: Continuous unboxing video required for all claims. * Time Limit: File within 3 hours of receiving plants. * Void Triggers: Failure to buy required seasonal weather protection voids the guarantee. ## Cancellation & Refund Rules * Bidding: All bids are final upon placement.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.