Last updated Aug 5, 2025

🔥Heat packs & insulation in the Shop 🔥 *heat packs should be purchased if weather is below 50 degrees to guarantee live arrival 📦We ship out every Monday-Thursday You can purchase a package hold in the shop (each delay shipment purchase will be held for one week) 🎁 Giveaway- All giveaway items will be subject to standard shipping rates. All Free shipping giveaways will be up to $20 for the entirety of the order. Refund will be issued upon shipping! 🌱Once Your Plant Leaves My Hands... I pack with love and care, but after your plant is on its trip, I can't control what happens. I am not responsible for losses, delays, damage, theft, or shipping mishaps. No Refunds, Returns, or Exchanges. If there's a mistake on our end, We'll absolutely make it right. Just send me an unboxing video within 2 hours of delivery showing any issues. No video = no resolution, so don't skip this step! All Sales Are Final - Buy Wisely! Like & Follow us on Tiktok then post a video of what you receive for 5% off your next order! (limit once per account) bigcreek.botanical *all shop coupons are valid for 14 days unless otherwise stated

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.