Last updated Dec 8, 2025

-Animal Welfare- I care very much about the homes that my geckos are going to. I reserve the right to cancel the purchase of any gecko/animal for any reason and will give a refund. — Special Discount with Stipulations- I occasionally will give discounts, but they have always come with stipulations. For example, the buyer must show a prepared enclosure as well as prove that they either have experience or that they have done extensive research on the care of the type of gecko they have purchased. If I have questions or concerns, they must respond within 24 hours of me sending the questions. If there is no response, the order will be cancelled with a 25% restocking fee. -Cancellations / Accidental bids- All purchases are final. “Accidental bids” must alert me immediately and, depending on excuse, will either be subject to a 25% restocking fee, or will only have the shipping fee refunded. Purchases can only be cancelled because of major natural disaster or unexpected new severe medical disability*, but will still be subject to a restocking fee of 25%. [*Proof of unexpected new severe medical disability or natural disaster will be required. If evidence appears to be fraudulent, buyer will lose right to any refund.] -Shipment Timing- Any animals not shipped out in 14 days after purchase excluding weather or natural disasters will be cancelled at buyers expense. (ie: Only shipping fee returned). - Shipping - I only offer hub shipping at this time. Shipping is at the expense of the purchaser, unless otherwise stated. Only shipping will be refunded if purchaser is unable to pickup at hub or ship center.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.