Last updated Aug 16, 2026

<<<<<<<<<❗ All Sales Are Final >>>>>>>>> A 50% restocking fee (minimum $5 per plant) will be applied for any order cancellation after the order has been placed. <<<<<<<<📦 Damaged Packages >>>>>>>>> While we carefully pack each plant, we are not responsible for delays or damages caused by the carrier during transit. Please file any claims directly with the shipping carrier. If your plant arrives damaged under normal shipping conditions, please send us an unboxing video or clear photos ⏰ within 6 hours of delivery. <<<<<<<<<<🌱 Guaranteed Plant >>>>>>>>> You will receive the exact plant shown in the pictures and during our live sale. <<<<<<<<<🚚 Shipping Schedule >>>>>>>>> We ship every Monday and Tuesday from our NYC greenhouse to prevent plants from sitting in transit over the weekend. Each plant is carefully packed bare root with sphagnum moss to help minimize shipping stress. <<<<<<<<<📦 Combined Shipping >>>>>>>>> Combined shipping is not guaranteed for orders placed after Friday Live Sales. Customers must message us as soon as possible before or immediately after placing the order to confirm whether combined shipping is available. <<<<<🌏 Overseas Live Sale Orders >>>>>>>> For plants purchased during our overseas live sales, please allow 3–6 weeks for import processing. Delays may occur due to government inspections, permits, or carrier issues. ⚠️ Combined shipping cannot be guaranteed, as shipping schedules may differ from our regular orders. <<<<<<<<< 🔍 Tracking Updates >>>>>>>>> Tracking numbers are manually uploaded weekly from our website, so there may be a delay before they appear here. If you would like faster tracking updates, please send us your email address. Once shipped, please contact the carrier directly for delivery status updates. <<<<<<<<❄️ Heat Pack & Insulation >>>>>>>> Highly recommended for destinations below 55°F to protect plants during transit. 🔥 Heat packs last up to 72 hours and are available for purchase separately. Orders may be cancelled after 2 weeks if winter shipping protection is not added when required. <<<<<<<🎥 Unboxing Requirement >>>>>>> Please record an unboxing video or photos when opening your package. This helps us verify any shipping issues and assist you faster.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.