Last updated Jun 11, 2026

**ITALY/INTERNATIONAL** - NO plants can be held for these orders under ANY and ALL circumstances. If you order plants under the agreed upon timeline knowing you will be unable to receive them (ie vacation), please ensure you have a solution. International shipments will be shipped to you immediately upon receipt. 1. Live Arrival Guarantee Boxes must be opened within 24 hours or delivery in order to make claims regarding our arrival guarantee. A heat-pack/insulation (during winter or cooler temps) with upgraded priority or better shipping is required for guaranteed live arrival during cooler weather. It is the buyer’s responsibility to purchase these upgrades. Please note: Orders may be held due to cold or extreme heat temperatures, we will do our best to keep you informed on when your order will ship. Heat pack effectiveness severely decreases near freezing and we cannot guarantee shipments during those periods. If a customer requests we ship against our advisement, there will be no guarantees or warranty of any kind provided. HI/AK/Puerto Rico/Guam and other locations outside of the continental US must purchase Priority USPS for live arrival guarantee. 2. General Shipping Orders will be shipped without a heat pack, insulation, and upgraded shipping when temperatures are consistently 40+ degrees at night as the buyer has accepted the risk by not having purchased these options. General shipping is always standard UPS/USPS ground unless an upgrade is purchased or is stated otherwise in our “Live Notes”. 3. General Terms All sales are final. 4. Warranty 30 day plant guarantee - exlusions may apply including but not limited to negligence on the buyers behalf, requesting plants be shipped under certain conditions against our advisement, improper handling of plants (ie watering, light conditions, etc). It is the buyer’s responsibility to properly care for their plants and ask questions before irreversable damage is made. We require consistent and clear communication and updates for plant guarantees to apply. 5. Seller Note We do our best to sell only fully rooted plants (unless otherwise noted), but root level may vary from plant to plant and species to species. We cannot guarantee root levels when selling during our travel lives, but please note we have our own process for selecting and working with our nurseries and make these selections with care. 6. Returns/Refunds When returns/refunds are asked for, an unboxing video may be required. Plants must be unboxed within 24 hours of delivery. If a return is offered, plants must be shipped back to us within 4 days of receiving the plant and in the same condition the plant arrived in. You must send us box dimensions in order to receive your return label. A boxing photo must be provided as to how the plant is packaged. Customers are expected to box the plant with care so we receive the plant back in the same condition. Improperly boxed plants will result is us retaining the plant and not offering a refund. The plant may be re-shipped back to the customer at their request and they must pay for reshipment. 5. Aroid Terms No exchanges or refunds. Please be ready to receive and unpack your plants promptly. Upon arrival, inspect each plant carefully and acclimate it for several weeks as each plant environment is different. We keep our aroids in 70% humidity and temperatures range from 70-85 degrees. If your plant arrives damaged, please contact us within 24 hours of delivery with clear photos of the damage, the box and the packing slip. We will work with you to resolve the issue, however, sometimes a bent stem, melted leaf, or broken leaf is unavoidable during the shipping process. We recommend all aroid purchases upgrade their shipping to avoid any potential damage from longer shipping times. No form of arrival guarantee can be provided without the purchase of upgraded shipping (UPS 2 day air or better). If your weather is below 50 degrees, a heat pack and insulation is recommended. No guarantee will be provided without a heat pack and insulation during cooler temperatures. No subsequent warranty is offered on aroids. Variegation is not guaranteed as all genetics are different, but variegation has a higher likelihood with highly variegated mothers. 6. Growers Choice “Growers choice” items cannot be returned/refunded unless the plant is in poor health on arrival.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.