Last updated Aug 6, 2026

Welcome to Palm Street Shop — where every plant is packed with care and love 🌿💚 Please read through our shop guidelines before claiming or purchasing. 🪴 Ordering & Payment Once a plant is claimed and paid, it is marked as sold and removed from the shop or auction. 📦 Shipping & Processing • Shipping Days: Monday & Tuesday only 🌞 — to keep plants safe from weekend delays. • Shipping Cost: Based on your location. • Every order ships with extra care — your plant’s safety is top priority. • You’ll receive a packaging video before shipping so you can see your plant secured and ready to go. 🌡️ Weather & Heat Packs • I monitor temps before shipping, but please check your local weather. • Heat packs or insulation are available at extra cost during cold months — message before paying if you need one added. 🎥 Unboxing & Claims • Please record your unboxing within 24 hours of delivery — this is required for any claim or issue. • If your plant arrives with damage, your unboxing video right away. • Each case will be handled with care — possible solutions include replacement, partial refund, or shop credit depending on the situation. 🚫 Refunds & Returns • No refunds or returns once the plant leaves my care, unless covered under a shipping damage claim. • Please read listings carefully before purchasing — I’m always happy to answer questions ahead of time. 🌱 Plant Quality & Aftercare • All plants are grown and shipped healthy and pest-free at time of sale. • Slight cosmetic imperfections or shipping stress are normal — plants bounce back quickly with proper care. • I’m happy to offer care tips anytime! Just message me if you need guidance after your plant arrives. 📍 Local Pickup • Local pickup available in Chillicothe, OH. • Choose “local pickup” or DM me to schedule a time. 💚 Our Promise Every plant leaving Palm Street Shop is selected, cleaned, and packed with love. I want every customer to feel confident and excited when unboxing their new addition. Thank you for supporting a small grower and sharing the plant love 🌿✨

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.