Last updated Sep 11, 2026

🌱 General Shop Information •All plants are sold as-is and are described/shown to the best of our ability during live sales and listings. •Due to the natural variation of plants, color, size, variegation, and leaf shape may vary. •Minor cosmetic damage may occur during shipping or transit stress and is considered normal. 📦 Shipping Policy Shipping days are typically Monday & Tuesday to help avoid weekend delays. ALL packages are shipped UPS 3day Select. Upgrades available!! Orders are packed carefully Tracking information will be provided once your order ships. Please ensure your shipping address is correct before checkout. We are not responsible for packages sent to incorrect addresses provided by the buyer. *I do recycle/reuse boxes* ❄️🔥 Weather & Live Arrival •Buyers are responsible for monitoring their local weather conditions before ordering. •Live Arrival Guarantee applies only if: Temperatures are safe for shipping Someone is available to receive the package Any issues are reported within 4 hours of delivery with clear photos/videos. •We are not responsible for issues caused by improper care after delivery. 🚫 Refunds & Returns •Due to the perishable nature of live plants, all sales are final. •No refunds or returns on buyer’s remorse, minor cosmetic damage, delayed shipping caused by carriers, or improper acclimation. If there is a serious issue with your order, please contact us promptly so we can help resolve it.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.