Last updated Aug 14, 2026

🌿 Shop Guidelines – Please Read Before Purchasing 🌿 Thank you for supporting my shop! As a new seller, I truly appreciate your trust. Please review the following before purchasing: --- 📦 Shipping Policy - I ship UPS 3-Day or available to upgrade to UPS 2-Day - Shipping days: Monday & Tuesday only (to avoid weekend delays). - I ship within the U.S. only (excluding Alaska, Hawaii, and Puerto Rico). Optional add-ons: - Heat pack: $5 - Insulation: $5 --- 🌡️ Weather Policy - If temperatures are below 40°F or above 90°F, I will hold your order at no extra cost to ensure plant safety. - Requested shipping delays may include a $2 storage fee. --- 🌱 Plant Condition & Expectations - You will receive the exact plant shown. - Plants may experience shipping stress (yellowing, browning, minor damage), especially highly variegated plants. - I use beneficial insects for prevention and have no known pest issues. --- ⚠️ Live Arrival Guarantee - Any issues must be reported within 2 hours of delivery. - Clear photos AND a full unboxing video are required for all claims. - Claims submitted after 2 hours may not be accepted. --- 🚫 Refunds / Returns - All sales are final. - I follow Palmstreet’s policy regarding Dead on Arrival (DOA) cases. --- 📍 Buyer Responsibilities - Please ensure your shipping address is correct at checkout. - Once your order has been shipped and handed to UPS, any delays or issues caused by the carrier are outside of my control. - I am not responsible for: - Incorrect addresses - Missed deliveries or packages left outside - Carrier delays or delivery issues Tracking will be provided so you can monitor delivery. --- 🛑 Serious Buyers Only - Please bid and purchase responsibly. - No cancellations or ghosting. --- 💚 Thank you for supporting my shop! Feel free to reach out with any questions before purchasing

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.