Last updated Sep 7, 2026

ALL SALES ARE FINAL. PLEASE PURCHASE ITEMS RESPONSIBLY. DEFAULT SHIP IS UPS 2 DAY. WE SHIP PRIMARILY ON MONDAY/TUESDAY. (RELIABILITY: FEDEX > UPS > USPS (IN MY AREA HTX)) LIVE ARRIVAL GURANTEE DOES NOT COVER DELAYS BY CARRIER. IE IF ITS DELAYED BY CARRIER AND DOESNT ARRIVE NEXT DAY LIVE ARRIVAL IS NO LONGER COVERED.AS IM NOT RESPONSIBLE FOR CARRIERS DELAY. LIVE ARRIVAL DOESNT APPLY WHEN WEATHER IS ABOVE OR AT 100 degrees Fahrenheit. WE RESERVE THE RIGHT TO REFUSE SALES AND SERVICE TO ANYONE! ALL PRICES ARE FIRM!!! WE ARE NOT RESPONSIBLE FOR LOST PACKAGES, DELAYS FROM SHIPPING CARRIER, DAMAGES FROM SHIPPING CARRIER, AND WEATHER RELATED DAMAGE. SHIPPING INSURANCE IS AT THE BUYERS DISCRETION. PLEASE NOTE UPS/USPS/FEDEX DOES NOT COVER PERISHABLE ITEMS. HOWEVER IF A PACKAGE NEVER ARRIVES WE CAN SUBMIT A CLAIM. IN THE EVENT OF AN ISSUE WITH A PACKAGE PLEASE SEND US A UNBOXING VIDEO AND PICTURES WITHIN 2 HOURS OF PLANT DROP OFF TIME FROM CARRIER SO WE CAN ASSIST. IF PICTURES OR VIDEO NOT PROVIDED IN THAT TIME FRAME WE WILL NOT BE ABLE TO ASSIST. PLEASE NOTE HEAT PACKS DO NOT WORK OR MAY DEACTIVATE ON OR AROUND FREEZING (32 DEGREES)

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.